Patient Satisfaction Survey
We hope that your stay at Kareena Private Hospital has been comfortable and that you are making a good recovery.
 
If you wish to provide feedback about your stay or would like to make a complaint, please ask to speak with the Nursing Unit Manager / After-Hours Manager. We would encourage you to discuss any concern before discharge so that we will be able to address the problem and make your stay more satisfactory. If your concern is not addressed to your satisfaction, please ask to speak with the Chief Executive Officer (CEO) / Director of Clinical Services (DCS).
 
Written complaints to the hospital should be referred to the Chief Executive Officer (CEO) / Director of Clinical Services (DCS), Locked Bag 8 TAREN POINT 2229
 
If you wish to make a formal complaint with an independent body, you may wish to refer your complaint to the Health Care Complaints Commission. They are located at Strawberry Hills, NSW
  • Ward

    Rehabilitation day only
    Botany bay Ward
    Endeavour/ Rehabilitation Ward
    Critical Care
    Kingsway
    Matson
    Day Surgery
  • Reason for admission:

    Breast Surgery
    Ear Nose & Throat
    Colo-rectal
    Cosmetic Surgery
    Endocrinology
    Gastroenterology
    General Medicine
    General Surgery (specialising in Laparoscopic Procedures)
    Gynaecology
    Maternity
    Oncology
    Opthalmology
    Oral Surgery
    Orthopaedics
    including Joint Replacement
    Plastic Surgery
    Urology
    Orthopaedic Rehabilitation
    Medical Reconditioning Rehabilitation
    Surgical Reconditioning Rehabilitation
    Paediatrics‎
    Cardiology‎
    Gerontology‎
    Neuro surgery
  • How would you rate your experience at Kareena Private Hospital in the following areas:
  • On arrival:
  • 1. Did you use the online admission form and if so did you find it easy to access and complete
    Excellent
    Very Good
    Average
    Poor
    NA

  • 2. Your admission into hospital was well managed by Nursing staff
    Excellent
    Very Good
    Average
    Poor
    NA

  • 3. Clerical staff
    Excellent
    Very Good
    Average
    Poor
    NA

  • 4. Did You attend the Preadmission clinic and if so did you find the process valuable
    Excellent
    Very Good
    Average
    Poor
    NA

  • 5. You and your family/carer were happy with the way we managed your billing, insurance and financial consent
    Excellent
    Very Good
    Average
    Poor
    NA

  • 6. You were made aware of your rights and responsibility as a patient
    Excellent
    Very Good
    Average
    Poor
    NA

  • 7. You were given information about how to raise a concern or complaint
    Excellent
    Very Good
    Average
    Poor
    NA

  • During your stay:
  • 8. Your friends/relatives/carer were comfortable
    Excellent
    Very Good
    Average
    Poor
    NA

  • 9. Nurses involved you and your family/carer in your plan of care
    Excellent
    Very Good
    Average
    Poor
    NA

  • 10. Nurses responded promptly to your call bell
    Excellent
    Very Good
    Average
    Poor
    NA

  • 11. All of your spiritual and emotional needs were met
    Excellent
    Very Good
    Average
    Poor
    NA

  • 12. You understood all of the information that was given to you
    Excellent
    Very Good
    Average
    Poor
    NA

  • 13. Your Doctor answered all your questions and concerns
    Excellent
    Very Good
    Average
    Poor
    NA

  • On departure:
  • 14. You and your family/carer were given enough information and assistance to be able to care for you at home
    Excellent
    Very Good
    Average
    Poor
    NA

  • In general:
  • 15. The hospital is clean
    Excellent
    Very Good
    Average
    Poor
    NA

  • 16. The food is of a high standard
    Excellent
    Very Good
    Average
    Poor
    NA

  • 17. The staff are friendly and courteous
    Excellent
    Very Good
    Average
    Poor
    NA

  • 18. The facility is well-maintained
    Excellent
    Very Good
    Average
    Poor
    NA