Patient Feedback Card

We hope that your stay at Nowra Private Hospital has been comfortable and that you are making a good recovery.

If you wish to provide feedback about your stay or would like to make a complaint, please ask to speak with the Nursing Unit Manager / After-Hours Manager. We would encourage you to discuss any concern before discharge so that we will be able to address the problem and make your stay more satisfactory. If your concern is not addressed to your satisfaction, please ask to speak with the Chief Executive Officer (CEO) / Director of Nursing (DON).

Written complaints to the hospital should be referred to the Chief Executive Officer (CEO) or Director of Nursing (DON), PO Box 1016, Nowra NSW 2541

If you wish to make a formal complaint with an independent body, you may wish to refer your complaint to the Health Care Complaints Commission. They are located at Strawberry Hills, NSW

 

 

  • Ward

    Day Surgery Unit
    High Dependency Unit
    South Wing
    North Wing

  • Reason for admission:

    Breast Surgery
    Ear Nose & Throat
    Colo-rectal
    Cosmetic Surgery
    Endocrinology
    Gastroenterology
    General Medicine (specialising in Laparoscopic Procedures)
    Gynaecology
    Oncology
    Opthalmology
    Oral Surgery
    Orthopaedics, including Joint Replacement
    Plastic Surgery
    Urology
    Orthopaedic Rehabilitation
    Medical Reconditioning Rehabilitation
    Surgical Reconditioning Rehabilitation
  • How would you rate your experience at Nowra Private Hospital in the following areas?
  • 1. Pre-admission process (including clinics)
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 2. Online booking process
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 3. The Admission Process
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 4. The Reception staff
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 5. The Nursing Care
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 6. Being included in your own care
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 7. Pain Management
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 8. Infection prevention by staff
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 9. Cleanliness of facility
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 10. The Food & Catering Service
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 11. Staff courtesy
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 12. The Discharge Process
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 13. Overall hospital rating
    Excellent
    Very Good
    Fair
    Poor
    NA

  • 14. Staff member for special mention

  • 15. Would you recommend this hospital to another person?
    Yes
    No

  • 16. Would you be interested in participating in a focus group study that we conduct from time to time?
    Yes
    No

  • 17. If yes: Name

  • 18. Contact Number

Thank you for taking the time to complete this online survey. Your effort will assist us to improve our service.