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Residents Satisfaction Survey 2019 - Killarney Court

Thank you for taking the time to participate in this survey.  The aim of this survey is to find out how satisfied you are with the facility.  The survey should only take a short time to complete.  Simply select your level of satisfaction for different aspects of the environment within the facility and the care provided.  We encourage you to make further comments. 

The survey is strictly confidential and you are not required to identify yourself unless you choose to do so.

1 How satisfied are you with the way that staff helped you on admission?*
2 How satisfied are you that staff answer your questions or enquiries adequately?*
3 How satisfied are you with the way the facility keeps you informed about things that might affect you via monthly resident meeting, monthly newsletter, resident noticeboards etc?*
4 How satisfied are you with the service provided by your doctor?*
5 How satisfied are you with the physiotherapy service?*
6 How satisfied are you with the podiatry service?*
7 How satisfied are you in regards to being able to make informed choices about your care and the way services are delivered?*
8 How satisfied are you with the way the facility supports you to exercise choice and independence?*
9 How satisfied are you with the way your cultural needs are respected and met?*
10 How satisfied are you with the way staff respect your privacy?*
11 How satisfied are you with the way the facility involves you with ongoing assessment and planning that helps you get the care and services you need for your health and wellbeing?*
12 How satisfied are you with the way your care and services plan is communicated to you?*
13 How satisfied are you with the way your care and services are reviewed to ensure they are effective?*
14 How satisfied are you with the personal care you receive?*
15 How satisfied are you with the clinical care you receive?*
16 How satisfied are you with the way the facility provides your personal and clinical care in regards to your needs and goals?*
17 How satisfied are you with regards to the services and supports (e.g. food services, recreational and social activities) you receive that are important for your independence, health, wellbeing and quality of life?*
18 How satisfied are you with the way your emotional, spiritual and psychological needs are met?*
19 How satisfied are you with the variation, quality and quantity of the meals provided?*
20 How satisfied are you with the safety and security of the facility?*
21 How satisfied are you with the cleanliness of the facility?*
22 How satisfied are you with the indoor common areas at the facility?*
23 How satisfied are you with the outdoor common areas at the facility?*
24 How satisfied are you with the knowledge, capabilities and care of the staff at the facility?*
25 How satisfied are you with the way the facility is run?*
26 Do you feel staff treat you with dignity and respect?*
27 Do you feel supported to take risks that enable you to live the best life you can?*
28 Are you familiar with the process of giving feedback and/or making a complaint?*
29 Do you feel you are encouraged to give feedback and/or make a complaint?*
30 If you have given feedback/made a complaint, did you feel comfortable and safe in doing so and do you feel appropriate action was taken to address your feedback/complaint?*
31 Please tell us three things you like about living in the facility
32 Is there anything you dislike about living in the facility?*
33 Are there any activities you would like to see introduced to the activities program?
34 Do you have any suggestions for improvements to the facility?
35 Do you have any other comments?
36 I completed this survey*
37 Your name (optional)